How to Fix Chrome Autofill Not Working

Experiencing issues with Chrome Autofill not working can be frustrating, especially when you rely on it for convenience and efficiency. Whether Chrome autofill is showing wrong information or your passwords are not filling in as expected, this guide will help you fix these problems with step-by-step solutions.

Quick Fixes to Try First

1. Check that autofill is on: at the top right, select More > Passwords and autofill and make sure Save and fill is turned on for the info that is not filling.
2. Make sure you are signed in to Chrome with your Google Account. Google says autofill needs this.
3. Refresh the page and try again as some forms may load with autofill blocking scripts.
4. Try clicking directly in the form field and wait for the autofill dropdown.
5. The website might not be secure enough for Chrome to fill the info, or Chrome might not recognize some fields in the form.

Enable and Configure Autofill Settings

Google’s guide to filling out forms automatically in Chrome covers these settings.

Addresses and Contact Info

• At the top right, select More > Passwords and autofill, then Contact info.
• Turn on Save and fill for that info.
• Select Add to enter new info, or select More > Edit next to a saved entry to correct it.

Payment Methods

• In Passwords and autofill, select Payments.
• Make sure Save and fill is on and your cards are saved correctly. Cards saved in Google Wallet must be edited in Google Wallet.

Passwords

• In Passwords and autofill, select Google Password Manager, then open its settings.
• Turn on Offer to save passwords and passkeys. Turn on Sign in automatically if you want Chrome to sign you in without asking.
• Check that passwords are saved for the websites you need.

Windows-Specific Solutions

1. Turn off other password manager extensions or apps that also fill forms. Two tools filling the same field can conflict.
2. Check that you are in the right Chrome profile. Each profile has its own saved info.

macOS-Specific Solutions

1. Check that you are using the right Chrome profile if you have more than one. Each profile keeps its own passwords and addresses.
2. If another password manager also fills forms on your Mac, turn it off for a test.

Android-Specific Solutions

1. In the Chrome app, tap More > Settings > Passwords and autofill and make sure saving and filling is on for passwords, contact info and payments.
2. Check the name and email Chrome uses from your Google Account at myaccount.google.com/personal-info.
3. Update Chrome from the Play Store.

iOS-Specific Solutions

1. In the Chrome app, tap More > Settings, then check Addresses and more and Payment methods. Check your saved passwords in Google Password Manager.
2. Make sure the address or card you expect is saved there, and add it if it is missing.
3. Sign out and back into Chrome to refresh your saved info.

Sync and Google Account Issues

1. Check your sync settings in Settings > You and Google, or open chrome://settings/syncSetup. See fixing Chrome sync problems.
2. Check sync status at chrome://sync-internals for errors.
3. Sign out of Chrome: at the top right, select your profile picture, then Sign out of Chrome, and sign back in.
4. When you are signed in, Google says addresses are saved in your Google Account, and payment methods and other info are saved in Google Wallet.

Clear Data and Reset Solutions

1. Delete autofill data: select More > Delete browsing data, choose a time range, and under Advanced choose Autofill form data. This deletes saved addresses and cards in Chrome, but not info stored in Google Wallet.
2. Clear Cookies for specific problematic sites as they might block autofill.
3. Reset Chrome settings: chrome://settings/reset > Restore settings to their original defaults. Bookmarks and passwords are kept.

Extension Conflicts

1. Test in Incognito Mode (Ctrl+Shift+N or Cmd+Shift+N on Mac) to identify extension issues.
2. Disable all extensions at chrome://extensions, test autofill, then re-enable one by one.
3. Common conflicting extensions include ad blockers, privacy extensions, form fillers, and password managers.
4. Remove duplicate password manager extensions.

Website-Specific Issues

• Some sites use the autocomplete=”off” attribute, which may block autofill.
• Dynamic forms loaded via JavaScript might not trigger autofill.
• Try manually clicking in the field and pressing the Down Arrow to show autofill suggestions.
• Banking/financial sites might intentionally disable autofill for security reasons.

Advanced Troubleshooting

1. Create a new Chrome profile: at the top right, select your profile picture, then Add Chrome profile, and test autofill there.
2. If you changed any Chrome flags, open chrome://flags and select Reset all.
3. Reinstall Chrome, keeping the profile data option to preserve passwords, or perform a clean install.
4. Make sure Chrome is up to date: chrome://settings/help. See how to update Chrome.
5. Use Password Checkup: in Google Password Manager, select Checkup on the left and change any compromised passwords.

Specific Autofill Issues

• If autofill shows wrong information, edit the saved entry in More > Passwords and autofill.
• If the autofill dropdown does not appear, click in the field again and wait a few seconds.
• If a password is not saved for a site, add it in Google Password Manager: select Add.
• If autofill fills wrong fields, the site might have unusual field names. Try saving a new entry with that site’s specific field setup.
• Ensure the credit card is saved and check its expiration date if autofill is not working.

Keyboard Shortcuts

• Show autofill suggestions: Click in the field, then press the Down Arrow.

If autofill still is not working, Google’s help on managing passwords in Chrome covers password-specific problems.