Short answer: check two settings first: Offer to save passwords and passkeys may be turned off, or you may once have told Chrome never to save passwords for that site. Both are in one place: open the Chrome menu (three dots, top right), select Passwords and autofill > Google Password Manager, then Settings on the left. Turn the option on and remove the site from Declined sites and apps. These steps follow Google’s help on managing passwords.
Don’t clear your passwords to fix this. Clearing “Passwords and other sign-in data” or deleting all Google Password Manager data is not one of Google’s fixes for this problem, and it deletes the passwords Chrome already has. If you ever do want to start over, export your passwords first.
1. Turn on password saving
- Open Chrome on your computer.
- At the top right, select the three-dot menu, then Passwords and autofill > Google Password Manager. Or paste this into the address bar:
chrome://password-manager - On the left, select Settings.
- Turn on Offer to save passwords and passkeys.
On a phone, the same switch is here:
- Android: three-dot menu > Settings > Autofill and passwords > Google Password Manager > Settings (bottom right) > Offer to save passwords (Google’s Android help).
- iPhone and iPad: three-dot menu > Settings > Autofill and passwords > Password Manager > Settings (bottom left) > Offer to Save Passwords (Google’s iPhone and iPad help).
2. Remove the site from Declined sites and apps
If you ever told Chrome not to save passwords for a site, Google lists that site under Declined sites and apps. In Google Password Manager, select Settings, find the site under Declined sites and apps, and remove it. Then sign in to the site again.
3. Save the password yourself
Google says you can save a password even when Chrome doesn’t ask (Google: fix issues with passwords):
- Enter your username and password on the site’s sign-in form.
- To the right of the address bar, select the key icon (Password), then Save.
- If there is no key icon, delete what you typed in the password box and sign in again.
Or add it by hand: in Google Password Manager, select Add, enter the website, username and password, and select Save.
4. The password is saved but doesn’t fill in
Select the password box on the sign-in form. Chrome shows a list of your saved logins for the site to choose from. If nothing appears, Google says Chrome may not be able to recognize the sign-in fields on that website. You can still open Google Password Manager, find the site, copy the password and paste it in. See how to view saved passwords.
5. Saved on one device but missing on another
- Sign in to Chrome with the same Google Account on both devices. When you are not signed in, Google says passwords are stored only on that device.
- Check that passwords are saved to your account. On a computer: three-dot menu > Settings > You and Google, select your account name, and check what is saved in your Google Account (Google: get your passwords on all your devices).
- For other sync problems, see how to sync Chrome across devices.
6. Android: another autofill service is in charge
On Android, Chrome can use Google or another app to save and fill passwords. If another service is chosen, Google says your autofill data comes from that app instead of Google Password Manager. To switch back:
- In the Chrome app, tap the three-dot menu, then Settings.
- Tap Autofill and passwords > Autofill settings.
- Select Autofill with Google, then tap Restart Chrome.
On a work or school phone, Google says only your administrator can change this setting (Google: choose your autofill provider).
7. Still not saving
Make sure Chrome is up to date (see how to update Chrome), then try the steps above again. For everything else Google Password Manager can do, such as editing, sharing and checking passwords, see how to manage passwords in Chrome.