How to Fix Chrome Autofill Not Working

Experiencing issues with Chrome Autofill not working can be frustrating, especially when you rely on it for convenience and efficiency. Whether Chrome autofill is showing wrong information or your passwords are not filling in as expected, this guide will help you fix these problems with step-by-step solutions.

Quick Fixes to Try First

1. Check if Autofill is enabled by visiting chrome://settings/addresses and chrome://settings/passwords.
2. Ensure you are signed into Chrome and sync is enabled.
3. Refresh the page and try again as some forms may load with autofill blocking scripts.
4. Try clicking directly in the form field and wait for the autofill dropdown.
5. Check if the website has disabled autofill; some secure sites do this intentionally.

Enable and Configure Autofill Settings

Addresses and Payment Methods

• Go to chrome://settings/addresses or navigate through Settings > Autofill > Addresses and more.
• Toggle ON “Save and fill addresses”.
• Click “Add” to input new address information or edit existing entries to ensure accuracy.

Payment Methods

• Access chrome://settings/payments or Settings > Autofill > Payment methods.
• Ensure “Save and fill payment methods” is toggled ON and your credit cards are saved correctly.

Passwords

• Navigate to chrome://settings/passwords or Settings > Autofill > Password Manager.
• Toggle ON “Offer to save passwords” and “Auto Sign-in”.
• Verify that passwords are saved for the websites you need.

Windows-Specific Solutions

1. Check Windows Credential Manager via Control Panel > User Accounts > Credential Manager, as some passwords may be stored here.
2. Run Chrome as administrator temporarily to test for permission issues.
3. Check Windows Privacy Settings: Settings > Privacy > Allow apps to access account info.
4. Disable third-party password managers like LastPass, 1Password, or Dashlane that might conflict.

macOS-Specific Solutions

1. Check Keychain Access for password sync with macOS Keychain.
2. Go to System Preferences > Security & Privacy > Privacy > Autofill and ensure Chrome is listed.
3. Temporarily disable iCloud Keychain to check for conflicts with Chrome autofill.
4. Verify you are using the correct Chrome profile if multiple profiles exist.

Android-Specific Solutions

1. In Chrome app, navigate to Settings > Passwords/Addresses/Payment methods and ensure all are enabled.
2. Check Google Account settings at myaccount.google.com under Personal info > Addresses/Payments.
3. Clear Chrome app data: Settings > Apps > Chrome > Storage > Clear Data (note: this will erase saved data).
4. Update Chrome via the Play Store to the latest version.

iOS-Specific Solutions

1. In the Chrome app, go to Settings > Passwords/Addresses/Payment methods and toggle them on.
2. Ensure Autofill is enabled in iOS Settings > Chrome > AutoFill.
3. Check if Safari autofill is interfering: iOS Settings > Safari > AutoFill.
4. Sign out and back into Chrome to refresh sync.

Sync and Google Account Issues

1. Ensure Chrome Sync is enabled by visiting chrome://settings/syncSetup.
2. Turn sync off and back on: Settings > Sync > Turn off, wait 30 seconds, Turn on.
3. Check sync status at chrome://sync-internals for errors.
4. Sign out of Chrome: Settings > You and Google > Sign out, then sign back in.
5. Verify addresses and payment methods are saved in your Google Account at myaccount.google.com.

Clear Data and Reset Solutions

1. Clear Autofill Data: Settings > Privacy and Security > Clear Browsing Data > Advanced > Check Autofill form data > Clear data.
2. Clear Cookies for specific problematic sites as they might block autofill.
3. Reset Chrome Settings: chrome://settings/reset > Restore settings to defaults (this keeps passwords but resets other settings).

Extension Conflicts

1. Test in Incognito Mode (Ctrl+Shift+N or Cmd+Shift+N on Mac) to identify extension issues.
2. Disable all extensions via chrome://extensions, test autofill, then re-enable one by one.
3. Common conflicting extensions include ad blockers, privacy extensions, form fillers, and password managers.
4. Remove duplicate password manager extensions.

Website-Specific Issues

• Some sites use the autocomplete=”off” attribute, which may block autofill.
• Dynamic forms loaded via JavaScript might not trigger autofill.
• Try manually clicking in the field and pressing the Down Arrow to show autofill suggestions.
• Banking/financial sites might intentionally disable autofill for security reasons.

Advanced Troubleshooting

1. Create a new Chrome profile: Settings > Profiles > Add and test autofill in this profile.
2. Check Chrome Flags at chrome://flags and reset any modified flags related to autofill.
3. Reinstall Chrome, keeping the profile data option to preserve passwords, or perform a clean install.
4. Ensure Chrome is updated: chrome://settings/help.
5. Use Chrome Password Checkup: chrome://settings/passwords > Check passwords and remove compromised entries.

Specific Autofill Issues

• If autofill shows wrong information, edit saved addresses/cards at chrome://settings/addresses or chrome://settings/payments.
• For autofill dropdown not appearing, try pressing Ctrl+Shift+A in form field or click and wait a few seconds.
• If a password is not saved for a site, manually save it at chrome://settings/passwords > Add.
• If autofill fills wrong fields, the site might have unusual field names. Try saving a new entry with that site’s specific field setup.
• Ensure the credit card is saved and check its expiration date if autofill is not working.

Keyboard Shortcuts

• Show autofill suggestions: Click in the field, then press the Down Arrow.
• Force password manager: Look for the key icon in the address bar when on login pages.
• Open password manager: Ctrl+Shift+. (period) on some Chrome versions.

By following these detailed troubleshooting steps, you can effectively resolve issues with Chrome Autofill not working. Ensure your browser settings and extensions are configured correctly, and keep your browser updated for the best performance.