Most Chrome sign-in problems come down to one of five things. Find the one that matches what you see:
- Chrome says “Paused” or “Verify it’s you”: at the top right, select Verify it’s you, then Sign in again.
- Chrome signs you out or turns sync off every time you close it: turn on Allow sites to save data on your device (steps below).
- The sign-in page hangs or keeps looping: try a new Incognito window, then clear cookies and turn off extensions.
- Google won’t let you sign in from this browser: turn on JavaScript, turn off extensions and update Chrome.
- You forgot your password or can’t get the code: use Google’s account recovery page.
Chrome says Paused or asks you to verify it’s you
If you signed out of a Google service like Gmail, Chrome pauses sync and asks you to confirm it’s you (Google’s sync help):
- Open Chrome.
- At the top right, select Verify it’s you > Sign in again.
- Sign in to your Google Account.
For more on this message, see how to fix Chrome sync paused.
Chrome signs you out every time you close it
If you’re signed out, or sync turns off, each time you quit or restart Chrome, Google’s sync help gives this fix:
- At the top right, select More (three dots) > Settings.
- Select Privacy and security > Site settings > Additional content settings.
- Select On-device site data.
- Turn on Allow sites to save data on your device.
The sign-in page hangs, loops or won’t finish
If you get stuck on the Google sign-in page, or see a message that cookies are turned off, try these in order. Google lists them in Turn cookies on or off and Sign in with a supported browser:
- Open a new window and try again.
- Try an Incognito window. Press Ctrl + Shift + N on Windows, Linux or Chromebook, or ⌘ + Shift + N on a Mac. If sign-in works there, an extension or saved cookies are the likely cause.
- Clear your cache and cookies. See how to clear browsing data in Chrome. You’ll be signed out of most sites afterwards.
- Turn off your extensions at More > Extensions > Manage Extensions, then sign in. Google says unsecure or unsupported extensions can block sign-in. You can turn them back on afterwards.
- Turn off a firewall, proxy or antivirus program for a moment and try again. If that works, the program is blocking Google. Turn it back on and check its settings or support page.
Google won’t let you sign in from this browser
Google blocks sign-in from browsers that have JavaScript turned off, have unsecure or unsupported extensions, are controlled by automation software, or are embedded inside another app. In Chrome:
- Turn on JavaScript: select More > Settings > Privacy and security > Site settings > JavaScript, then choose Sites can use JavaScript.
- Turn off extensions as described above.
- Update Chrome. Google says some old browser versions are not supported. See how to update Chrome.
If you’re signing in through another program’s built-in sign-in window, open the same site in Chrome itself instead.
Sign out of Chrome and sign in again
When nothing else works, sign out of Chrome completely and sign back in (Google’s sign-in help):
- Computer: select your profile picture at the top right, then Sign out of Chrome. If your account shows an error, select Remove account from Chrome instead. Then select the profile button and Sign in to Chrome.
- Android: tap More > Settings, tap your account name at the top, then Sign out. To sign in again, tap More > Settings > Sign in and choose your account.
- iPhone or iPad: tap More > Settings, tap your account name, then Sign Out. To sign in again, tap More > Settings > Sign In.
Bookmarks and passwords saved in your Google Account come back when you sign in again.
Work or school accounts
An administrator can turn off sign-in to Chrome with the BrowserSignin policy. When they do, you can’t sign in to Chrome or use sync, but you can still sign in to Google sites like Gmail. Google’s recovery steps also may not work for a work or school account, so ask your administrator.
Forgot your password or can’t get a code
Use Google’s account recovery steps. Answer the questions as best you can. Google says wrong guesses won’t lock you out of recovery and there’s no limit on attempts. If you recently changed your recovery phone or email, it can take up to 7 days to take effect, so try again in a few days.
You can’t call Google for help signing in, and Google doesn’t work with any service that offers to recover accounts or passwords. Never give out your password or verification codes.